Welcome to Onity Mortgage!

Shellpoint Mortgage Servicing Customers

Welcome to Onity Mortgage — we're excited you're a customer! A home is one of the biggest investments you can make, and we know how important it is.

This page provides your servicing transfer timelline and tells you what to expect during the process. You'll also find ways to upgrade your mortgage experience and educational resources about escrow and ways to pay.

We'll send you a welcome letter with important information about your loan, including your new Onity account number. If you need your account number sooner, you can find it using our Account Number Lookup Tool.

Choose your transfer date to see important dates

Transfer Date

October 2

Your account transfers to us.

Online Setup & Payment Availability

October 6

You can set up your account and upgrade your experience. Check out Ways to Pay and choose an option that's right for you.

First Statement Mailed

October 12

We'll mail your first billing statement.

Welcome Letter Mailed

October 16

We'll mail you information about the transfer and your mortgage account.

Transfer Date

November 1

Your account transfers to us.

Online Setup & Payment Availability

November 5

You can set up your account and upgrade your experience. Check out Ways to Pay and choose an option that's right for you.

First Statement Mailed

November 11

We'll mail your first billing statement.

Welcome Letter Mailed

November 16

We'll mail you information about the transfer and your mortgage account.

The transfer timing may overlap with your payment due date. But don't worry, we won't charge late fees or submit negative credit reporting during the first 60 days following the transfer.

Important First Billing Statement Information - The first billing statement may show two payments due. This can happen if the monthly payment for the first month hasn't been made or was made but not processed before the first billing statement was generated.

If you already made your payment to your prior servicer, don't worry, they will forward it to us. We won't charge late fees or submit negative credit reporting during the first 60 days following the transfer date.

A couple considering a cash-out refinance plan for their home

Access your online account today

Register now to manage your account online or download our mobile app. Your access comes with features that can give you more control over your mortgage account including Autopay and account alerts so you know when important activity occurs.

Note: Online access will be available beginning on the date mentioned under Online Setup and Payment Availability above.

Check out our educational resources

Autopay

Learn about our convenient automatic payment methods.

Learn More

Biweekly Payments

Learn about how biweekly payments work and why it may be a good choice.

Learn More

Ways to Pay

Learn about our various ways to pay your mortgage.

Learn More

Understanding Fees

Find out about fees we may charge for services.

Learn More

Escrow Education Center

Find resources about escrow, including analysis, shortages and other FAQs.

Learn More

Account FAQs

Find answers to frequently asked questions about your mortgage account.

Learn More

New Account Number Lookup

To locate your new account number, enter the required information below and click Submit.

Previous Account Number: *

Account number must contain only numbers and be between 5 and 20 characters.

Property Zip Code: *

Enter your 5 digit Zip Code

Last 4 Digits of Social Security Number: *

Enter the last 4 digits of your Social Security Number

Contact Us

We're here to help. Find the right contact information for your mortgage servicing needs.

Chat

Email

Send us an email or click below to send us a message.

Message

Phone

1-855-516-5768

Monday - Friday 8am - 9pm
Saturday 8am - 5pm ET

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Welcome to Onity Mortgage!

Shellpoint Mortgage Servicing Customers