Mortgage Assistance

To request assistance with a permanent resolution and payment assistance, follow the steps below. If you are experiencing a short term hardship (less than 6 months) or if there are additional questions, please contact us at 1-800-449-8767. We're available Monday through Friday from 8:00 am to 9:00 pm or Saturday 8:00 am to 5:00 pm ET.

1. Ensure you are still logged in to your account.
2. Access the Payments page.
3. Under the Payment Assistance tile, select Request Assistance.

 Mortgage Assistance Application can also be completed by contacting our Customer Care Center toll-free at 1-800-449-8767, Monday through Friday, 8:00 am to 9:00 pm EST and Saturday 8:00 am to 5:00 pm EST or by downloading it here.