Disclosures
Please take a moment to review the information below.
Debt Collection
Please be advised, Onity Mortgage is a debt collector attempting to collect a debt; any information obtained will be used for that purpose. However, if the debt is in active bankruptcy or has been discharged through bankruptcy, communications are provided purely for informational purposes only. Please be further advised that if the account is delinquent, additional amounts may be due. To obtain resolution options, please call our Customer Care Center at 1-800-449-8767.
Borrowers Represented by an Attorney
If you are currently represented by counsel, please know that we will respond directly to you based on the communication we receive from you regarding the account. Unless otherwise requested by you or your attorney, the account will continue to reflect the representation and any additional communication will be sent to your attorney as required by law.
Properties Located in New York
Onity Mortgage Corporation f/k/a PHH Mortgage Corporation, NMLS #2726, has been engaged to conduct all servicing activities on this account.
Exclusively for homeowners in New York, you may file complaints about your Servicer with the New York State Department of Financial Services. You may also obtain further information from the New York State Department of Financial Services by calling the Department’s Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department’s website at www.dfs.ny.gov/. Onity Mortgage Corporation f/k/a PHH Mortgage Corporation is exempt from registration with the Superintendent.
For New York City consumers, Onity Mortgage Corporation f/k/a PHH Mortgage Corporation has language access services available. This includes customer service options to speak with someone in a language other than English and the ability to obtain a verbal translation of any correspondence. Also, translations and descriptions of commonly-used debt collection terms are available in multiple languages on the Department’s website, www.nyc.gov/dca.
Exclusively for homeowners in New York, you may file complaints about your Servicer with the New York State Department of Financial Services. You may also obtain further information from the New York State Department of Financial Services by calling the Department’s Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department’s website at www.dfs.ny.gov/. Onity Mortgage Corporation f/k/a PHH Mortgage Corporation is exempt from registration with the Superintendent.
For New York City consumers, Onity Mortgage Corporation f/k/a PHH Mortgage Corporation has language access services available. This includes customer service options to speak with someone in a language other than English and the ability to obtain a verbal translation of any correspondence. Also, translations and descriptions of commonly-used debt collection terms are available in multiple languages on the Department’s website, www.nyc.gov/dca.
Properties Located in Colorado
Information for Customers in Colorado
Onity Mortgage Corporation f/k/a PHH Mortgage Corporation (Onity Mortgage) has been engaged to conduct all servicing and collection activities on this account.
Onity Mortgage maintains an office in Colorado
Address: 1776 S. Jackson Street, #900 Denver, Colorado 80210
Telephone: 1-303-327-8955
Onity Mortgage Corporation f/k/a PHH Mortgage Corporation (Onity Mortgage) has been engaged to conduct all servicing and collection activities on this account.
Onity Mortgage maintains an office in Colorado
Address: 1776 S. Jackson Street, #900 Denver, Colorado 80210
Telephone: 1-303-327-8955
Properties Located in Texas
Texas law requires we provide you with the following information:
Complaints regarding the servicing of your mortgage should be sent to: The Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, TX 78705. A toll-free consumer hotline is available at 1-877-276-5550.
A complaint form and instructions may be downloaded and printed from the Department’s Web site located at www.sml.texas.gov or obtained from the Department upon request by mail at the address above, by telephone at its toll-free consumer hotline listed above, or by email at smlinfo@sml.texas.gov.
Complaints regarding the servicing of your mortgage should be sent to: The Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, TX 78705. A toll-free consumer hotline is available at 1-877-276-5550.
A complaint form and instructions may be downloaded and printed from the Department’s Web site located at www.sml.texas.gov or obtained from the Department upon request by mail at the address above, by telephone at its toll-free consumer hotline listed above, or by email at smlinfo@sml.texas.gov.
Properties Located in Oregon
Borrowers: The Oregon Division of Financial Regulation (DFR) oversees residential mortgage loan servicers who are responsible for servicing residential mortgage loans in connection with real property located in Oregon and persons required to have a license to service residential mortgage loans in this state. If you have questions regarding your residential mortgage loan, contact your servicer at 1-800-449-8767 or at CustomerCare@mortgagefamily.com. To file a complaint about unlawful conduct by an Oregon licensee or a person required to have an Oregon license, call DFR at 1-888-877-4894 or visit dfr.oregon.gov.
